At STRIVEEDGE ENTERPRISES PRIVATE LIMITED, we strive to ensure that you receive the right products in perfect condition. This policy outlines the terms for returns, replacements, and refunds.
1. Eligibility for Returns
We accept returns only under the following conditions:
- Product received is damaged or defective
- Wrong product delivered
- Product is unused, unopened, and in original packaging
📌 Important:
Due to the nature of paint products, used or opened items are not eligible for return.
2. Return Request Timeline
- Return requests must be raised within 48 hours of delivery
- Requests made after this period may not be accepted
3. Return Process
To initiate a return:
- Contact us with your order details and issue
- Share clear images/videos of the product
- Our team will verify and approve the request
Once approved, we will arrange pickup or guide you on return shipping.
4. Refund Policy
Refunds will be processed under the following conditions:
- Return request is approved
- Product passes quality inspection after return
💰 Refund Method:
- Refunds will be credited to the original payment method
⏳ Timeline:
- Refund will be processed within 5–7 working days after approval
5. Replacement Policy
We offer replacements for:
- Damaged products
- Defective items
- Incorrect items delivered
Replacement will be initiated after verification.
6. Non-Returnable Items
The following items are not eligible for return/refund:
- Opened or used paint products
- Customized or tinted paints
- Products damaged due to misuse
- Minor color variation (due to screen/display differences)
7. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not allowed
8. Shipping Charges
- If the return is due to our error (wrong/damaged product), we will bear the cost
- In other cases, shipping charges may be applicable
9. Contact Us
For return or refund requests, contact us:
STRIVEEDGE ENTERPRISES PRIVATE LIMITED
Floor No.: First Floor, Shop F-9
LSC Plot No. 5, Manish Chamber-II
Sector 12 Dwarka, Near N.S.I.T.
New Delhi, Delhi – 110078, India
📞 Phone: 8851556389
